Unable to find movies in exchange - Incident details - ClickView - Status

Unable to find movies in exchange

Resolved

Degraded performance

Started over 4 years ago29 November 2021Lasted about 7 hours29 November 202112:30:197:32:56 AMUTC

Affected

Australia

ClickView Online

United Kingdom

ClickView Online

New Zealand

ClickView Online

Updates

Resolved
29 November 2021 at 7:32:56 AMUTC
Resolved
29 November 2021 at 7:32:56 AMUTC
We just resolved the issue!

The rebuild of the index is now completed. We apologise for any inconvenience caused, and thank you for your patience.
Monitoring
29 November 2021 at 5:38:53 AMUTC
Monitoring
29 November 2021 at 5:38:53 AMUTC
As we continue to monitor the progress of the re-indexing, our current estimations are that the process will complete around 7:30pm AEST (8:30am GMT).

Further updates to follow. We thank you for your patience.
Identified
29 November 2021 at 12:30:19 AMUTC
Identified
29 November 2021 at 12:30:19 AMUTC
Over the weekend, a small number of fixes were implemented to help improve our search within ClickView. An additional re-indexing process was started and this process is still running. The affect of the re-indexing process still running is that some customers have experienced issues with the search not finding movies.

As the re-indexing process completes, the search will return to normal operation. We apologise for any inconvenience caused. Further updates will be relayed upon completion of the process.