ClickView TV recordings for NZ - Incident details - ClickView - Status

ClickView TV recordings for NZ

Resolved

Minor outage

Started about 4 years ago27 May 2022Lasted 4 days27 May 20221:54:30 AM30 May 20229:39:58 PMUTC

Affected

New Zealand

TV

Updates

Resolved
30 May 2022 at 9:39:58 PMUTC
Resolved
30 May 2022 at 9:39:58 PMUTC
We've been monitoring the issue and are happy to report that the NZ TV recording incident, is resolved.

If you have any further questions, please contact our support team on 02 9509 2600 or email us at support@clickview.com.au
Monitoring
30 May 2022 at 12:29:58 AMUTC
Monitoring
30 May 2022 at 12:29:58 AMUTC
ClickView has implemented new hardware to resole this issue. We are currently monitoring the NZ TV service.

We thank you for your patience and apologise for any inconvenience caused.
Investigating
27 May 2022 at 1:54:30 AMUTC
Investigating
27 May 2022 at 1:54:30 AMUTC
ClickView are aware of a current issue affecting our NZ TV service. At present, no TV recording is occurring and we are currently investigating this incident as a matter of urgency.

Further updates to follow.
Identified
24 May 2022 at 3:00:00 AMUTC
Identified
24 May 2022 at 3:00:00 AMUTC
ClickView have identified the root cause of the issue. A hardware fault was the cause of the outage. Replacement hardware has been installed and TV recording has recommenced.

Unfortunately, the hardware fault means that TV recordings from 24/05 1pm until 30/05 10:40am will be unavailable.

ClickView will continue to monitor the new hardware for a period of time to ensure the NZ TV recording service is working as normal.