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United States - Website is now operational! This update was created by an automated monitoring service.
Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.
We just resolved the issue!
The rebuild of the index is now completed. We apologise for any inconvenience caused, and thank you for your patience.
As we continue to monitor the progress of the re-indexing, our current estimations are that the process will complete around 7:30pm AEST (8:30am GMT).
Further updates to follow. We thank you for your patience.
Over the weekend, a small number of fixes were implemented to help improve our search within ClickView. An additional re-indexing process was started and this process is still running. The affect of the re-indexing process still running is that some customers have experienced issues with the search not finding movies.
As the re-indexing process completes, the search will return to normal operation. We apologise for any inconvenience caused. Further updates will be relayed upon completion of the process.
Australia - Single Sign On (SSO) is now operational! This update was created by an automated monitoring service.
The incident is now marked as resolved. All ClickView services are available.
We implemented a fix and currently monitoring the result. ClickView Services are all online.
We are continuing to work on a fix for this incident.
Our marketing websites are now online. We are still working on the restoring the rest of the platform.
We are currently working on a fix for this incident.
Our automated monitoring tools alerted us to a platform-wide outage. Our development team is looking into the issue.
The issue has been confirmed as resolved!
We thank you all for your patience.
We implemented a fix and are currently monitoring the result.
Search results now include videos from a series.
For a more targeted search of results, specific to the series you've searched for, select the series link within the search itself:
A fix for this issue is nearly complete. Our target release date will be the evening of Wednesday 27th October AEST.
We are currently aware of an issue affecting customers. When searching for a series, the search results don't include videos for the series.
Our development team are working to resolve the issue, and we thank you for your patience.
As a temporary measure, a successful workaround is to make the search criteria (including speech marks):
series:"series name"
Oct 2021 to Dec 2021
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