ClickView - Notice history

All systems operational

Notice history

Jun 2022

Australia - Authentication Services isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Australia - Authentication Services is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Australia - Authentication Services cannot be accessed at the moment. This incident was created by an automated monitoring service.

Australia - ClickView Online isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Australia - ClickView Online is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

New Zealand - ClickView Online isn't accessible at the moment (automated)
  • Resolved
    Resolved

    New Zealand - ClickView Online is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

United States - ClickView Online isn't accessible at the moment (automated)
  • Resolved
    Resolved

    United States - ClickView Online is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

ClickView scheduled maintenance window
  • Completed
    11 June 2022 at 11:00:00 PM
    Completed
    11 June 2022 at 11:00:00 PM

    Maintenance has completed successfully

  • In progress
    10 June 2022 at 11:00:01 PM
    In progress
    10 June 2022 at 11:00:01 PM

    Maintenance is now in progress

  • Planned
    10 June 2022 at 11:00:00 PM
    Planned
    10 June 2022 at 11:00:00 PM

    ClickView has been working hard to improve our series and playlist search. We're excited to bring these improvements to you on Saturday 11th June.

    The improvements will require a back end maintenance procedure to be completed and we estimate that this may take around 12 hours. During this time, customers are advised that the search results may not appear as expected.

    Maintenance window - Saturday 11th June 9am AEST until Sunday 12th June 9am AEST

    Further progress updates will follow.

May 2022

United States - ClickView Online isn't accessible at the moment (automated)
  • Resolved
    Resolved

    United States - ClickView Online is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

Australia - ClickView Online isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Australia - ClickView Online is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

New Zealand - ClickView Online isn't accessible at the moment (automated)
  • Resolved
    Resolved

    New Zealand - ClickView Online is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

United States - ClickView Online isn't accessible at the moment (automated)
  • Resolved
    Resolved

    United States - ClickView Online is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

ClickView TV recordings for NZ
  • Resolved
    Resolved

    We've been monitoring the issue and are happy to report that the NZ TV recording incident, is resolved.

    If you have any further questions, please contact our support team on 02 9509 2600 or email us at support@clickview.com.au

  • Monitoring
    Monitoring

    ClickView has implemented new hardware to resole this issue. We are currently monitoring the NZ TV service.

    We thank you for your patience and apologise for any inconvenience caused.

  • Investigating
    Investigating

    ClickView are aware of a current issue affecting our NZ TV service. At present, no TV recording is occurring and we are currently investigating this incident as a matter of urgency.

    Further updates to follow.

  • Identified
    Identified

    ClickView have identified the root cause of the issue. A hardware fault was the cause of the outage. Replacement hardware has been installed and TV recording has recommenced.

    Unfortunately, the hardware fault means that TV recordings from 24/05 1pm until 30/05 10:40am will be unavailable.

    ClickView will continue to monitor the new hardware for a period of time to ensure the NZ TV recording service is working as normal.

Apr 2022

ClickView scheduled outage window
  • Completed
    30 April 2022 at 3:56:29 AM
    Completed
    30 April 2022 at 3:56:29 AM

    Maintenance has completed successfully.

  • Update
    29 April 2022 at 11:00:01 PM
    In progress
    29 April 2022 at 11:00:01 PM

    Maintenance is now in progress

  • Update
    29 April 2022 at 11:00:01 PM
    In progress
    29 April 2022 at 11:00:01 PM

    Maintenance is now in progress

  • Update
    29 April 2022 at 11:00:01 PM
    In progress
    29 April 2022 at 11:00:01 PM

    Maintenance is now in progress

  • In progress
    29 April 2022 at 11:00:01 PM
    In progress
    29 April 2022 at 11:00:01 PM

    Maintenance is now in progress

  • Planned
    29 April 2022 at 11:00:00 PM
    Planned
    29 April 2022 at 11:00:00 PM

    Please be aware that ClickView has a scheduled maintenance window approaching at the end of April 2022.

    The outage is scheduled for Saturday 30th April, 9am until 5pm.

    Essential database maintenance is required and there will be no access to ClickView during this time.

    If you have any questions regarding this outage, please contact our support team on support@clickview.com.au

Australia - Single Sign On (SSO) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Australia - Single Sign On (SSO) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

Australia - Single Sign On (SSO) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Australia - Single Sign On (SSO) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

United States - Website isn't accessible at the moment (automated)
  • Resolved
    Resolved

    United States - Website is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

Apr 2022 to Jun 2022

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