ClickView - Notice history

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Notice history

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May 2022

United States - ClickView Online isn't accessible at the moment (automated)
ResolvedDegraded performance
  • ResolvedUTC

    United States - ClickView Online is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

Australia - ClickView Online isn't accessible at the moment (automated)
ResolvedDegraded performance
  • ResolvedUTC

    Australia - ClickView Online is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

New Zealand - ClickView Online isn't accessible at the moment (automated)
ResolvedDegraded performance
  • ResolvedUTC

    New Zealand - ClickView Online is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

United States - ClickView Online isn't accessible at the moment (automated)
ResolvedDegraded performance
  • ResolvedUTC

    United States - ClickView Online is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

ClickView TV recordings for NZ
ResolvedMinor outage91 hours 45 minutes
  • ResolvedUTC

    We've been monitoring the issue and are happy to report that the NZ TV recording incident, is resolved.

    If you have any further questions, please contact our support team on 02 9509 2600 or email us at support@clickview.com.au

  • MonitoringUTC

    ClickView has implemented new hardware to resole this issue. We are currently monitoring the NZ TV service.

    We thank you for your patience and apologise for any inconvenience caused.

  • InvestigatingUTC

    ClickView are aware of a current issue affecting our NZ TV service. At present, no TV recording is occurring and we are currently investigating this incident as a matter of urgency.

    Further updates to follow.

  • IdentifiedUTC

    ClickView have identified the root cause of the issue. A hardware fault was the cause of the outage. Replacement hardware has been installed and TV recording has recommenced.

    Unfortunately, the hardware fault means that TV recordings from 24/05 1pm until 30/05 10:40am will be unavailable.

    ClickView will continue to monitor the new hardware for a period of time to ensure the NZ TV recording service is working as normal.

Apr 2022

APR29
ClickView scheduled outage window
CompletedMaintenance4 hours 56 minutes
  • Completed30 April 2022 at 3:56:29 AMUTC

    Maintenance has completed successfully.

  • Update29 April 2022 at 11:00:01 PMUTC

    Maintenance is now in progress

  • Update29 April 2022 at 11:00:01 PMUTC

    Maintenance is now in progress

  • Update29 April 2022 at 11:00:01 PMUTC

    Maintenance is now in progress

  • In progress29 April 2022 at 11:00:01 PMUTC

    Maintenance is now in progress

  • Planned29 April 2022 at 11:00:00 PMUTC

    Please be aware that ClickView has a scheduled maintenance window approaching at the end of April 2022.

    The outage is scheduled for Saturday 30th April, 9am until 5pm.

    Essential database maintenance is required and there will be no access to ClickView during this time.

    If you have any questions regarding this outage, please contact our support team on support@clickview.com.au

Australia - Single Sign On (SSO) isn't accessible at the moment (automated)
ResolvedDegraded performance18 minutes
  • ResolvedUTC

    Australia - Single Sign On (SSO) is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

Australia - Single Sign On (SSO) isn't accessible at the moment (automated)
ResolvedDegraded performance9 minutes
  • ResolvedUTC

    Australia - Single Sign On (SSO) is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

United States - Website isn't accessible at the moment (automated)
ResolvedDegraded performance4 minutes
  • ResolvedUTC

    United States - Website is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

Mar 2022

New Zealand - Website isn't accessible at the moment (automated)
ResolvedDegraded performance4 minutes
  • ResolvedUTC

    New Zealand - Website is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

Australia - Website isn't accessible at the moment (automated)
ResolvedDegraded performance4 minutes
  • ResolvedUTC

    Australia - Website is now operational! This update was created by an automated monitoring service.

  • InvestigatingUTC

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

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Mar 2022 to May 2022

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