ClickView - Notice history

All systems operational

Notice history

Nov 2021

United States - Website isn't accessible at the moment (automated)
  • Resolved
    UTC
    Resolved

    United States - Website is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

United States - Website isn't accessible at the moment (automated)
  • Resolved
    UTC
    Resolved

    United States - Website is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

United States - Website isn't accessible at the moment (automated)
  • Update
    UTC
    Update

    United States - Website is now operational! This update was created by an automated monitoring service.

  • Resolved
    UTC
    Resolved

    United States - Website is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

Unable to find movies in exchange
  • Resolved
    UTC
    Resolved

    We just resolved the issue!

    The rebuild of the index is now completed. We apologise for any inconvenience caused, and thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    As we continue to monitor the progress of the re-indexing, our current estimations are that the process will complete around 7:30pm AEST (8:30am GMT).

    Further updates to follow. We thank you for your patience.

  • Identified
    UTC
    Identified

    Over the weekend, a small number of fixes were implemented to help improve our search within ClickView. An additional re-indexing process was started and this process is still running. The affect of the re-indexing process still running is that some customers have experienced issues with the search not finding movies.

    As the re-indexing process completes, the search will return to normal operation. We apologise for any inconvenience caused. Further updates will be relayed upon completion of the process.

Australia - Single Sign On (SSO) isn't accessible at the moment (automated)
  • Resolved
    UTC
    Resolved

    Australia - Single Sign On (SSO) is now operational! This update was created by an automated monitoring service.

  • Investigating
    UTC
    Investigating

    Our automated monitoring systems have detected an issue, our Product Support teams will investigate and provide an update soon.

Oct 2021

ClickView Major Outage
  • Resolved
    UTC
    Resolved

    The incident is now marked as resolved. All ClickView services are available.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and currently monitoring the result. ClickView Services are all online.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this incident.

  • Update
    UTC
    Update

    Our marketing websites are now online. We are still working on the restoring the rest of the platform.

  • Identified
    UTC
    Identified

    We are currently working on a fix for this incident.

  • Investigating
    UTC
    Investigating

    Our automated monitoring tools alerted us to a platform-wide outage. Our development team is looking into the issue.

Issue with searching for videos by series
  • Resolved
    UTC
    Resolved

    The issue has been confirmed as resolved!

    We thank you all for your patience.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

    Search results now include videos from a series.

    For a more targeted search of results, specific to the series you've searched for, select the series link within the search itself:

    series

  • Update
    UTC
    Update

    A fix for this issue is nearly complete. Our target release date will be the evening of Wednesday 27th October AEST.

  • Identified
    UTC
    Identified

    We are currently aware of an issue affecting customers. When searching for a series, the search results don't include videos for the series.

    Our development team are working to resolve the issue, and we thank you for your patience.

    As a temporary measure, a successful workaround is to make the search criteria (including speech marks):

    series:"series name"

Sep 2021

No notices reported this month

Sep 2021 to Nov 2021

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